We at 89Ten strive to provide you with the best shopping experience when it comes to our women's dresses collection. We understand that sometimes situations may arise where you need to cancel an order or seek a refund. Please read our Refund & Cancellation Policy carefully to understand the terms and conditions.

Cancellation Policy

  1. Order Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, please contact our customer support ([email protected]) as soon as possible. We will make every effort to accommodate your request. If successful, a full refund will be initiated, and the amount will be credited back to your original payment method within 7 working days.
  2. Order Cancellation After Shipment: Unfortunately, we cannot cancel an order after it has been shipped.

Refunds if applicable

All sales are final, and we do not offer refunds for any orders, except in the case of fabric defects.

Please note that any damages incurred during shipping are not covered under this refund policy.

Upon receiving and inspecting your returned item, we will send you an email to confirm its receipt. We will then notify you of the approval or rejection of your refund request.

If your refund is approved, the credit will be processed and automatically applied to your original method of payment or credit card within a 7-10 working days.

Exchanges if applicable

need to exchange it for the same item, send us an email at [email protected] and send your item to: #1, 61 Bhuleshwar Darshan, Dr. A.M. Road, Bhuleshwar, Mumbai - 400 002. India.


To initiate a return for your product, please mail it to the following address:

#1, 61 Bhuleshwar Darshan, Dr. A.M. Road, Bhuleshwar, Mumbai - 400 002, India.

Please note that you will be responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from your refund amount.

The time it takes for your exchanged product to reach you may vary depending on your location.

For items being shipped, especially higher-value ones, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.